Responsible Gaming
at okbje

Our Commitment to Safe Play

okbje was built with the belief that online gaming should be a source of entertainment, not hardship. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — and we understand that for the vast majority of our players, gaming is a fun, recreational activity. Our responsible gaming programme exists to ensure it stays that way.

We take a proactive approach to player welfare. This means we do not simply react when a problem arises — we design our platform with protective guardrails built in from the outset, train our support staff to recognise early warning signs of harmful gambling behaviour, and make it as easy as possible for any player to access help or impose limits on their own account at any time, without delay and without judgement.

Responsible gaming at okbje is not a compliance checkbox. It is a core value that informs every product decision, every promotional campaign, and every customer interaction. We will never run a promotion that encourages a player to exceed their stated limits, and we will never use high-pressure tactics to discourage a player who wishes to take a break or close their account.

Age Restriction & Verification

okbje strictly enforces an 18+ age requirement for all real-money gaming activity. No player under the age of 18 is permitted to open an account, make a deposit, or participate in any form of real-money betting or gaming on the okbje platform. This is not merely a policy statement — it is enforced through a mandatory identity and age verification process that every player must complete before they can make their first deposit.

How Age Verification Works

During registration, players are required to provide their date of birth. Before any real-money deposit is processed, okbje conducts a Know Your Customer (KYC) check that requires the submission of a valid, government-issued identity document. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. The document must clearly show the player's full legal name and date of birth.

Players whose age cannot be confirmed, or who are found to be under 18, will have their account immediately suspended and any funds held in the account will be handled in accordance with our Terms & Conditions. okbje will not process a withdrawal for an account that has failed age verification.

Protecting Minors

If you are an adult who shares a device or household with a minor, we strongly encourage you to use parental control software to restrict access to gambling websites. Never share your okbje login credentials with anyone, including family members, and always log out fully when you have finished a session on a shared device. If you believe a minor has accessed the okbje platform using your account, contact our support team immediately at [email protected].

Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available at okbje. It allows you to voluntarily block yourself from accessing your account for a defined period, giving you a genuine break from gambling without the temptation or ability to return before you are ready.

Types of Self-Exclusion

How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels. All requests are actioned within 24 hours; in most cases, your account will be frozen within minutes of your request being received.

• Send an email to [email protected] with the subject line "Self-Exclusion Request" and specify the exclusion duration you want.
• Use the 24/7 in-app live chat and ask the support agent to process a self-exclusion. The agent will guide you through the options.
• Access the Responsible Gaming section of your account settings and use the self-exclusion control panel directly.

What Happens During Exclusion

During any self-exclusion period, okbje will: immediately block all login attempts to your account; stop all promotional emails, SMS messages, and push notifications; remove your account from any active bonus or tournament; and ensure that any winnings from bets placed before the exclusion was applied are credited and available for withdrawal when the exclusion expires (for temporary exclusions) or returned to your payment method (for permanent exclusions).

Deposit, Loss & Wagering Limits

Financial limits are the most practical day-to-day responsible gaming tool available at okbje. Setting limits before you start playing — rather than after a losing session — is one of the most effective ways to ensure that gambling remains affordable and within your personal budget.

Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. For example, you might choose a weekly deposit limit of ৳5,000, meaning that regardless of how many separate deposits you attempt, okbje will block any deposit that would take your total above that threshold for the week.

Important: When you request a reduction in your deposit limit, the new lower limit takes effect immediately. When you request an increase in your deposit limit, there is a mandatory 24-hour cooling-off period before the higher limit becomes active. This asymmetry is intentional and is a core feature of how the protection works.

Loss Limits

A loss limit caps the total amount you can lose within a defined period. Unlike a deposit limit (which controls inflow), a loss limit responds to actual gambling outcomes. When your net losses for the period reach the limit you have set, okbje will suspend your ability to place further bets until the period resets. Loss limits can be set daily, weekly, or monthly and can be denominated in Bangladeshi Taka (৳).

Wagering Limits

For players who prefer to control the pace of play rather than the overall financial exposure, okbje also offers single-bet and total-wager limits. A single-bet limit prevents any individual bet from exceeding a specified amount, while a total-wager limit caps the aggregate stake placed in a session, day, or week — regardless of whether those bets are won or lost.

Session Time Controls & Reality Checks

Time can pass very quickly when gaming, and extended sessions without breaks can impair judgement and lead to decisions that would not be made with a clear head. okbje provides two complementary tools to keep your session duration under control: session time limits and reality check reminders.

Session Time Limits

A session time limit sets a hard ceiling on how long a single continuous gaming session can last. When the limit is reached, okbje automatically ends your session and displays a responsible gaming summary screen showing your session duration, net result, and options to take a break or review your account settings. You can set session limits from as short as 30 minutes to a maximum of 8 hours.

After a session is ended by a time limit, there is a mandatory 10-minute break before a new session can be started. This cooling-off period is fixed and cannot be waived — it exists to ensure you have a genuine moment of reflection before continuing to play.

Reality Checks

Reality check notifications appear as in-game pop-up messages at intervals you choose — every 15, 30, or 60 minutes. Each notification shows you how long you have been playing in the current session, your net win or loss for the session, and a prompt to continue or exit. You must actively dismiss the notification before play can resume, ensuring it is not just a background alert that is easy to ignore.

Reality checks are particularly useful for slots and live casino games, where the immersive nature of the experience can make it easy to lose track of time. We recommend all players activate at least a 30-minute reality check as a default setting when they open their account.

Account Cooling-Off

If you want a brief pause without committing to a formal self-exclusion, a cooling-off period of between 24 hours and 6 weeks can be applied to your account. During a cooling-off period, your account remains open and your balance is retained, but you cannot log in or make deposits. Cooling-off periods take effect immediately and cannot be shortened once activated.

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant disruption to their personal, professional, or financial life. It is not a sign of weakness or moral failing; it is a health issue that affects people from all backgrounds, and it responds well to early intervention and professional support.

Problem gambling exists on a spectrum. Many people experience periods of excessive gambling without developing a chronic disorder; others find that gambling gradually takes on a compulsive quality that becomes very difficult to manage without help. The earlier the signs are recognised, the easier it is to address them.

Common Warning Signs

• Spending more money or time on gambling than you originally intended.
• Chasing losses — continuing to gamble after losing in an attempt to win money back.
• Gambling with money that should be used for essential expenses such as rent, bills, or food.
• Lying to family members, friends, or colleagues about your gambling habits or losses.
• Borrowing money, selling possessions, or taking loans specifically to fund gambling.
• Feeling restless, anxious, or irritable when you try to reduce or stop gambling.
• Using gambling as a way to escape stress, depression, anxiety, or personal problems.
• Gambling interfering with work responsibilities, study, or important relationships.
• Repeatedly trying and failing to cut back on gambling despite genuine intention to do so.
• Feeling a need to gamble with progressively larger amounts to feel the same level of excitement.

How okbje May Reach Out to You

Our player safety team monitors account activity for behavioural patterns that may indicate a problem — such as a sudden large increase in deposit frequency, extended overnight sessions, or rapid escalation in bet sizes following losses. If our team identifies these patterns, a member of the player safety team may contact you by email or in-app message to check in, provide information about responsible gaming tools, and offer to apply limits or a cooling-off period at no obligation. This is a welfare check, not an accusation — you are always free to decline, but we hope you will take the opportunity to reflect on your play.

Self-Assessment Checklist

The questions below are adapted from widely used problem gambling screening tools. Read each question honestly and consider how often — if ever — the statement applies to your own gambling behaviour over the past 12 months. This checklist is for personal reflection only; your answers are private and are not submitted to okbje.

If you answered yes to 3 or more of the questions above, it may be worth speaking to a professional counsellor or taking advantage of okbje's self-exclusion and limit tools. Answering yes does not mean you have a gambling disorder — it simply means that some aspects of your gambling may benefit from closer attention. The responsible action is to seek guidance early rather than wait for the situation to become more serious.

If you answered yes to 6 or more questions, we strongly recommend self-excluding from okbje immediately and contacting a professional support organisation. Please see Section 8 for contact details.

Support & Counselling Resources

If gambling is causing you or someone you care about distress, you do not have to face it alone. The following support channels are available to okbje players. All okbje support channels are free of charge; independent organisations listed below operate on a confidential basis.

Helping a Friend or Family Member

If you are concerned about the gambling behaviour of someone close to you — a family member, partner, or friend — there are steps you can take. Avoid lending money to fund gambling, and do not cover up or minimise the problem. Encourage the person to speak to our support team or an independent counsellor. You can also contact okbje's support team to ask for general advice on how to help someone who may be experiencing gambling-related harm. Our team will not disclose any account information about a third party, but we can provide guidance and resources.

Financial Difficulty

If gambling has caused financial difficulty, speaking to a qualified financial counsellor can be an important first step alongside addressing the gambling itself. In Bangladesh, a number of NGOs and community organisations offer free financial literacy and debt counselling services. Our support team can point you toward appropriate resources if you reach out to us.